Here's my ongoing Walmart fun
I love Bundaberg diet ginger beer. It shows in our liquor chain store (ABC) on occasion, also Target and Walmart. Walmart is generally the cheapest too ($5.98 vs. $7.99 at ABC, Target is usually between those two). There's one Publix around here that occasionally has it too, it's not our usual store down the street, but I do pop in on occasion to check.
Walmart has not had in stock in the store for months, but had it online, same price and for $35 or more, free shipping, so I was like, excellent, I'll just get it delivered ...
It's sold in 4 packs of 375ml glass bottles, and the packaging is very lightweight.
The first time I got 8 packages (8 x 4-packs), and it showed in two boxes of 4 packages each. One of the bottles was broken in one box, even though things were pretty decently packaged, each 4-pack was wrapped in cushion-y paper, then heavier paper, and in separate bags, though the box had a bit of room for them to move around.
So I get a refund of one of the 4-packs:
Which was cool, since it gave me 3 bottles for free.
I'm pretty happy with the service, availability, price, so about a month later, I place the same order, 8 of the 4-packs, they split them the same way, 2 boxes of 4 x 4-packs each. This time, when I go out to get them, the top box is wrecked: wet, torn up, hahaha, even I wind up dropping a bottle attempting to clean/remove everything. But I have 7 perfectly fine 4-packs and the 1 loose bottle. So again, I contact CS, and this time, they do this:
That's right, they refund the entire order (vs. a partial credit). OK, so I was fine with just a partial refund, and I expect to pay for what I drink, but OK, whatever, I get it all for free
Time to order again, I go with 2 fewer, so that's 6 of the 4-packs, and it winds up in a single box, so maybe better?
It makes it into the truck, it's OFD, it's going to make it by the "end of day" ... <sad_trombone> ... I see this:
No explanation, but I bet the driver was moving stuff around, broke it / found it broken, halted the delivery.
So this is 3 for 3, what the f*** is up FedEx? Or maybe it's the Walmart shipping/packaging side and FedEx needs that resolved? Is Walmart going to continue to ship this to make and have it shown up broken every time? Do they maybe just need to remove from being available online?