U
User.191
Guest
I get that UPS can be, shall we say, a tish optimistic these days when it comes to delivery options, but this is beyond the pale.
My new iPad - according to Apple - was due to be here on June 1st. Zero objections to that. UPS thought it would be today.
Well, they're still saying today, despite the fact it's currently in South Korea.
Problem is, that I'm heading out for a quick weekend trip tomorrow so wanted to change the delivery date with UPS to Tuesday (the same date Apple have), however if I tried to do that on the UPS web site I get told it'll cost me $14.99!
So I try calling the international UPS number. Only took me about 10 attempts for the bloody system to take my tracking number and when it finally did, it told me it's "en-route" and so they can't help me and goodbye.
Eventually I backdoor my way in after speaking to UPS domestic first, before being routed to international, and then I speak to a classic Customer "Unservice" rep who's a total dickhead.
I explain to him that I've zero concerns about the delay and I fully get it and that all I want them to do is waive the $15.00 charge, or even the $5.00 redirection to a UPS store fee.
Nope - he can't do that because "Apple won't allow him to give me the free redirect".
I told him multiple times that since it's UPS leveraging the fee, they can waive it and he STILL continues to blame Apple telling me it's their fault.
Issue one: how do people with speech impairments deal with these systems? In a sense I have one because I still have my English accent and always have issues with American voice systems due to it. I can only imagine how hard it is for folk with real problems and there's no way to supply the number via the touch-tone keypad (at least, I wasn't offered one).
Issue two: why won't UPS provide an option to speak to a human after providing this information, especially as the package has ZERO chance of making its delivery date?
Issue three: why are UPS so obstinate that they're not waive fees when THEY miss delivery dates.
I ended up telling the UPS guy I spoke to that "With all due respect, you're a fucking idiot" then hung up. I try not to use profanity on a call but that fuckwit totally deserved it since he didn't grasp the fundamental difference between a free service and waiving a fee for paid for services.
I did ask to speak to a supervisor. Apparently I'll get a call back in the next 8 hours....
My new iPad - according to Apple - was due to be here on June 1st. Zero objections to that. UPS thought it would be today.
Well, they're still saying today, despite the fact it's currently in South Korea.
Problem is, that I'm heading out for a quick weekend trip tomorrow so wanted to change the delivery date with UPS to Tuesday (the same date Apple have), however if I tried to do that on the UPS web site I get told it'll cost me $14.99!
So I try calling the international UPS number. Only took me about 10 attempts for the bloody system to take my tracking number and when it finally did, it told me it's "en-route" and so they can't help me and goodbye.
Eventually I backdoor my way in after speaking to UPS domestic first, before being routed to international, and then I speak to a classic Customer "Unservice" rep who's a total dickhead.
I explain to him that I've zero concerns about the delay and I fully get it and that all I want them to do is waive the $15.00 charge, or even the $5.00 redirection to a UPS store fee.
Nope - he can't do that because "Apple won't allow him to give me the free redirect".
I told him multiple times that since it's UPS leveraging the fee, they can waive it and he STILL continues to blame Apple telling me it's their fault.
Issue one: how do people with speech impairments deal with these systems? In a sense I have one because I still have my English accent and always have issues with American voice systems due to it. I can only imagine how hard it is for folk with real problems and there's no way to supply the number via the touch-tone keypad (at least, I wasn't offered one).
Issue two: why won't UPS provide an option to speak to a human after providing this information, especially as the package has ZERO chance of making its delivery date?
Issue three: why are UPS so obstinate that they're not waive fees when THEY miss delivery dates.
I ended up telling the UPS guy I spoke to that "With all due respect, you're a fucking idiot" then hung up. I try not to use profanity on a call but that fuckwit totally deserved it since he didn't grasp the fundamental difference between a free service and waiving a fee for paid for services.
I did ask to speak to a supervisor. Apparently I'll get a call back in the next 8 hours....