In typical Tesla fashion, my tesla app just gave me a notification of progress on my car’s repairs - the first since it was towed in last monday. They want $1700 for the brake. Looks like they will replace both caliper assemblies. (I found that out by clicking on text that turned out to be a link, even though it does not differ in appearance from other text. Otherwise all I would know is “if you want it fixed give us $1700.”)
There was also an indication that they could not reproduce a problem with my passenger-side rear window switch, which is silly, because it happens literally every time I try it. (it either works just enough to lower the window a couple inches and then stops, or it won’t work at all). I figure if they tried it once a day for the week they’ve had the car, they’d have seen the behavior by now.
Whatever. No communication as to when the car will be done, nothing from any human being at all. Just an automated “approve this estimate” message.
In any event, Rivian, Lucid, polestar, etc. are not something I would consider simply because there are two possibilities: the company goes out of business, in which case good luck with service. Or the company gets successful, in which case good luck with service. For my next car I definitely want to stick with a company that has a real service network, where you can talk to human beings and don’t have to do everything through the app, where they have a clear loaners policy that doesn’t change every year, etc.