As a developer, don't think the problem is confined to you. I get "the site is slow". How slow? Slower than what? It looks fine to me. Slow since when? Or "The member can't see their claims". Ok, which member and which claims?
For my own mental sanity, I've long since come to the conclusion that they know no more about my job than I do about theirs. I've had to ask some dumb questions in my time, so I just send something super nice asking for more details. It almost always goes very well.
Now the buttheads at the Help Desk on the other hand SHOULD know better. I know because we've told them over and over what information we need in the ticket. THEY should be asking the questions we've told them to ask and get those details in the ticket. They
should know better. And most of them do. All except for "Sally". "Sally" has been with the help desk for years. 'Sally" is useless. "Sally" is still around and no one knows why because there have been many complaints about "Sally" over the years, yet she's still putting in "The site is slow". And "Sally" is NOT easy on the eyes, so it's certainly not
that!
I feel your pain.